trustIT
Service Desk
Technical support and daily user support in handling IT devices
TrustIT Service Desk provides fast and effective user support
- All reports from Clients go to one place: a central point of contact
- We are available 24/7 – 365
- Our working languages are: Polish, English, and German
- Response and ticket processing time are strictly defined in the SLA
- Choose the contact channel to your preferences: e-mail, phone, application form
Our strategy
We solve problems quickly
The quick help of our Service Desk minimizes downtime and allows users to work more efficiently, 80% of requests between 9 a.m. and 5 p.m. are answered before 5 p.m.
We centralize requests
With a single point of contact for all IT requests, our Service Desk makes it easy to manage and track issues and provides a structured way to resolve them
We give access to expertise
Our Service Desk offers access to top-notch IT specialists who have extensive technical knowledge and can quickly find solutions even for complex problems
We ensure business continuity
By immediately responding to incidents, failures and problems, TrustIT’s Service Desk ensures the continuity of operation of critical systems and applications, which is crucial for the operations of any organization
We analyse your reports
Systematic collection of incident and problem data allows us to analyse the causes and improve processes and procedures, leading to a reduction in the number of future problems
We categorize requests
Our Service Desk allocates requests to one of the following categories: failure, defect, request for service, information. Based on that, it either solves the problem itself or directs the user to the appropriate unit
A ticketing system for even better request handling
Clients can easily monitor the progress in their request handling
They can track the status of their requests and monitor the progress of their resolution
SLA and service quality management system
The system allows you to monitor and meet the established SLAs, which ensures high quality service and timeliness
Detailed documentation
Detailed documentation allows you to analyse the root causes of problems, optimize processes and generate reports and analyses on IT support
Faster support availability
We minimize downtime and maintain the continuity of the organization’s operations
High level of Client satisfaction
Faster response, convenient communication and the ability to track progress contribute to the high level of satisfaction of our Clients
Instant on-site support
We respond immediately to any request that requires on-site support. TrustIT branches can be found in 4 different locations in Poland: in Łódź, Warsaw, Mysłowice and Gdańsk
91.3% of requests are processed remotely
Let’s talk
Make an appointment for a consultation!
TrustIT is the solution to all your IT problems. Make an appointment with us for a non-binding consultation and we will explain how we can help you in achieving your business goals.
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